who are we?  contact us  where are we?  the team  standards & qualifications  local community  news
 opening hours  home visits & ambulance service  emergency cover  online services  insurance
 guided tours  client administration support  the loss of a pet  big thank-you
 who do we care for?  the healthy pet  what can we deal with?  referral professionals used
 nurse clinics  preventative healthcare  diagnostics  surgical & medical procedures  hospitalisation  FAQs



CLIENT ADMINISTRATIVE SUPPORT

Vaccine reminders- where vaccinations require regular boosters we aim to send reminders to our clients at an appropriate time prior to the due date.

Other reminders – if you wish we can provide specific reminders for your pet across a range of services:

Repeat prescriptions – we request that these are ordered two working days in advance in person or by telephone directly to one of our team members on the usual number: 01344 450345.

Diet pre-order – utilise the same facilities as above.

Patient History – client home sheet – please request this form which we can provide as a resume of your pet’s clinical history so that the duty vet can more readily help if an emergency situation arises or if you are on holiday.

Suggestions box – please use our box near the front door for any comments on Moor Cottage.

Client Survey – at intervals we carry out client surveys to monitor our level of service. Thank you for your participation.

Public speaking - Please remember that if you have any groups, schools or societies interested in any aspect of Veterinary Medicine we can often provide a member of the team to present a talk or short seminar for you.


APPOINTMENTS

Monday – Friday
Vet Appointments: 0830–1930
Nurse Appointments: 1000–1830
Patient Admissions: 0730–0930
Visiting Hours: by Arrangement

Saturday
Vet Appointments: 0900–1230
Nurse Appointments: 1000-1200
Visiting Hours: by Arrangement

Sunday
Emergency Cover: 0830–1300
Visiting Hours: by Arrangement
See Emergency Cover for details outside these hours.


Please note in patient care by MCVH staff 24hrs/day.