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Informative image: Vets and Veterinary nurses working on an emergency patient in the operating room.Moor Cottage provides its own emergency services as follows:

  • Monday to Friday: 7.30pm - 9.00pm
  • Saturday: routine consults till 3.45pm
  • Sunday: 9.00am - 1.00pm
  • Bank Holidays: 9.00am - 4.00pm

Please telephone (01344) 450345 for advice or to arrange to see the Emergency Vet. Please note that for security reasons the hospital cannot be accessed without a prior phone call and appointment.

Outside these hours emergency cover is provided by the specialist Emergency Care provider Vets Now. They have sites in Reading, Staines, High Wycombe and Farnham where a Veterinary Surgeon and Veterinary Nurse specialising in Emergency Care are waiting to be of assistance throughout the night. Please call them for free advice or to get an immediate emergency appointment.

Monday to Friday this service runs from 9.00pm to 8am. The weekend cover is slightly longer: Saturday 4pm to Sunday 9.00am and then Sunday from 1.00pm to 8am Monday. On Bank Holidays the Vets Now Service is available outside of our own emergency cover (ie before 9am and after 4pm).

In the rare event of one of our patients needing help during these hours, we have made available personalised information sheets. Any patient with a chronic illness or specific condition can request this “Patient History – client home sheet” for their pet, well in advance of any potential emergency visit. Our team will often suggest their use where appropriate. It is also a useful document to have if you are going away on holiday or if someone else is looking after your pet for you. Such information allows for full continuity of care with the added security of knowing that we can e-mail the most up-to-date information to the duty Veterinary Surgeon at Vets Now at any time direct from Moor Cottage.

Further details are available from Reception in the 'Vets Now' leaflet and on the route to their Emergency Centre.

Are you prepared for a pet emergency? Check out this advice from VetsNow